Frequently Asked Questions
Everything you need to know about your Kipling journey.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer free returns within 30 days of purchase. Items must be in their original condition with all tags attached, including the iconic monkey keychain.
Are Kipling bags waterproof?
Most of our bags are made from water-resistant crinkled nylon. While they can withstand light rain and splashes, they are not fully waterproof and should not be submerged.
How do I clean my Kipling bag?
We recommend cleaning the fabric with a damp cloth and mild soap. Do not machine wash or tumble dry, as this can damage the material and hardware.
Do you offer a warranty on your products?
Yes, Kipling products come with a 2-year warranty covering manufacturing defects in materials and workmanship from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.